FAQ'S

Where do you deliver?

We offer free shipping on all orders, delivering within United Kingdom.

How long does shipping take?

To bring you the best prices, we ship directly from our manufacturers, which allows us to pass the savings on to you. Please allow 5-10 working days for your order to arrive. In some cases, it may take a little longer, depending on your location and any customs procedures.

Where is my order?

After placing an order, you will receive a tracking number within 48 hours. You can then track your order here [link to tracking page].

I haven’t received an order/tracking number. What should I do?

If you haven’t received an order confirmation or tracking number within 2 working days of placing your order, please reach out to us [link to contact page].

Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our support team as soon as possible if you need assistance with changes.

What should I do if my item arrives damaged?

We strive to ensure that all products arrive in perfect condition. However, if you receive a damaged item, please contact us within 7 days of delivery with a photo of the item, and we’ll be happy to assist with a replacement or refund.

Do you accept returns?

Yes! We offer a 30-day return policy on all products. If you're not satisfied with your purchase, contact us within 30 days of delivery, and we'll guide you through the return process.

How can I contact customer support?

Our support team is available to assist you with any questions. You can reach us by email at support@cozydcor.com or through our contact form [link to contact page].