Refund Policy
Please review the following policy carefully to understand your rights and responsibilities when buying from Cozydcor.com.
Returns and Refunds
You can request a return and refund within 14 days of receiving your order under these circumstances:
Faulty Items:
If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.
Items Not As Described, Expected, or No Longer Needed:
If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 14 days to return the goods once you've informed us. Please note that return shipping fees are not refundable in this case.
Sale Items:
You have the same refund rights for sale items as you do for full-priced items.
Exclusions:
We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.
Warranty Policy
Manufacturer's Guarantee:
Cozydcor.com offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee does not cover damages caused by improper handling, such as dropping the product or deliberate misuse.
Under this warranty:
- Cozydcor.com will repair or replace the product at no additional cost.
- If the product is defective, we will replace it with a new one.
Please note that refunds are not issued under the manufacturer's guarantee, only replacements or repairs.
For any questions or order inquiries, please contact our customer service department at support@cozydcor.com.