Return Policy

Thank you for shopping with us! We want to ensure you’re satisfied with your purchase. Below is our returns and replacement policy to help with any issues you may encounter.

General Return Policy

We offer a 30-day return window. This means you have 30 days from the date of receiving your item to initiate a return.

To qualify for a return:

  • Your item must be in its original, unused condition, with tags attached, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

To start a return, contact us at [your email here]. Please note that return shipping costs are the responsibility of the customer. Returns sent back without prior approval will not be accepted.

For any questions about returns, feel free to reach out at [your email here].

Important Information

Our business values sustainability. Since we cannot resell returned products, we encourage customers to consider recycling, donating, or repurposing items if they receive the wrong size. We focus on getting you the correct product, and where possible, we offer replacements rather than returns.

For incorrect sizes, please refer to our replacement process below.

Replacement & Refund Scenarios

Incorrect Size or Fit If you accidentally ordered the wrong size, please follow these steps:

  1. Contact our support team with your order number and details of the issue.
  2. Provide images showing the cover as applied (or attempted to apply) on the sofa.
  3. If the cover doesn’t fit, we will work with you to send a replacement of the correct size.
  4. You may need to pay the price difference for different sizes, along with shipping fees.
  5. We’ll ship your replacement and provide an updated tracking number.
  6. Please note that replacement requests must be made within 30 days of receiving the item.

Damaged on Delivery In the rare case that your item arrives damaged:

  1. Contact our support team with your order number.
  2. Send clear images showing the outer packaging and the damage.
  3. Report the damage within the 30-day warranty period.

Resolution: We will promptly dispatch a replacement if the product arrives damaged. Refunds are not issued for damaged items.

Incorrect Item or Missing Items If your order is missing items or contains incorrect items:

  1. Contact support with your order number.
  2. Provide a clear picture of the outer packaging, shipping labels, and the received item(s).
  3. Contact us within the 30-day warranty period.

Resolution: We will ship missing items or dispatch a replacement for any incorrect items received.

Order Cancellations

To cancel an order, please contact us immediately via live chat or email at [your email here] within 30 minutes of placing your order. If your order has already shipped, cancellation will not be possible.

Warranty Exclusions

Our warranty does not cover:

  • Normal wear and tear of the product.
  • Damage due to misuse or mishandling.
  • Natural product degradation from use over time.

In cases where the item is damaged due to misuse, the warranty is void. However, you may still contact us to purchase replacement parts, subject to shipping fees.

Quality Concerns

Spill Resistance Our products are designed to resist small spills, but they are not waterproof. For the best protection, wipe up spills as soon as possible. If you encounter issues with spill resistance, contact us for a potential replacement.

Fabric Durability Our sofa covers are made with a durable blend of polyester and spandex for strength and stretch. If you experience quality issues, please reach out; we may offer a replacement for defective items.

Pet Damage Our covers are designed to protect against everyday wear but are not intended to withstand pet damage from scratching or biting. For pet-specific needs, we recommend considering our heavy-duty options. Contact support for more information.

Thank you for choosing us! We’re here to help with any questions or concerns, so please don’t hesitate to reach out.